1. Service Provider notifies the Customer of the following information. We kindly ask our customers to refer to these details before purchasing a Ticket (or possibly any other product) and only make purchases with this knowledge (the law calls this “entering into a contract”).
a) The essential characteristics of Service, i.e. Event, can be found on Event's listing page. The listing page includes full information on the range of currently available Tickets, their price, as gross amount, which includes VAT to be paid in particular cases, referring to the legal Hungarian currency “Forint”, in "HUF" format. Service Provider does not sell such products for which unit price would be a legal requirement (products sold in various pack sizes or as multipacks). Customer may view the details of the performances without registering on Service Provider`s website, however Customer must register to purchase a Ticket.
b) Service Provider's name is included in Section I.
c) The company's seat, postal address, telephone number, fax number and email address are included in Section I. In the event of selling a ticket, Service Provider acts as a commissioner or agent of the Event Organizer. Event Organizer`s name and address are included within the description of the Event. The name and other identification details of Event Organizer are also included on the front of the Ticket.
d) The place of business of Service Provider is the headquarters indicated in section I. Consumer complaints can be sent to any of the contacts of Service Provider specified in Section I.
e) The total amount of purchase price for the product or Service with added tax is displayed in the so called “basket” section of the purchase website, specifying the gross Ticket prices, handling fees and any potential delivery charges. The Customer cannot be charged anything else on top of the gross prices listed in this section.
f) Service Provider shall not use contracts for indefinite time or lump sum contracts. The price shall include all fees and expenses relating to that purchase.
g) Customer`s telecommunication service provider may charge extra fees, based on any individual subscriber or customer contract with such provider, for the web, mobile or other electronic connection used by the device (mobile phone, telephone, computer with Internet access, tablet etc.) used to complete the purchase or as a fee for any special payment (e.g. mobile payment). However, Service Provider shall not apply premium rate Services.
h) The indicated prices are the total prices for the Service, in Hungarian Forints; these are gross prices that already include the amount of VAT. Due to the nature of Services it is not possible to indicate unit prices. If the Customer needs to pay handling fees for the use of the System, the System shall indicate this during the purchasing process. Handling fee shall be the fee for the Services provided by Service Provider, it is not an amount charged for the use of a bank card or other way of payment. The chosen method of delivery (eg. Courier) may incur additional charges, which is indicated by the System in details. The total price includes all expenses. In addition to the usual card payment Service Provider accepts other methods of payment, as detailed in Service Provider¢s Customer Information and FAQs. Payment and the delivery of e-Tickets to the e-mail address specified by the Customer happen virtually instantaneously, in real time. It is not possible to have an e-Ticket delivered - these are sent electronically by Service Provider. This service is automatic and it is immediately completed. The rules on complaint procedure are included in Section XII of this document.
i) Section VII and Annex 2 and 3 contain information on deadlines and other conditions of Customer's withdrawal and cancellation rights.
j) Section VII and Annex 2 and 3 contain information on fees relating to the return of the product.
k) Service Provider does not does carry out such transactions in case of which Customer would have the obligation to reimburse Service Provider for its reasonable costs in case Customer decide to exercise their right to withdrawal or cancellation.
l) Based on Paragraph 1 l) of Section 29 of Government Decree 45/2014. (II.26.), Customer is not entitled to exercise its right to withdrawal or cancellation if the Ticket for the Event is for a specific time (definite day, term). Section VII and Annex 2 and 3 contain more information on Customer`s right to withdrawal or cancellation.
m) Legal obligations on liability for defects and product warranty are detailed in Section VIII and Annex 4 of this document.
n) Service Provider`s call centre operates between 9am to 8pm on working days, which is readily available to Customers on +36-1-266-0000 or by emailing to jegy@jegy.hu.
Based on Government Decree 151/2003 (IX. 22.) and its annex, warranty obligations do not apply to the product category sold by the Service Provider .
o) Service Provider has not signed the code of conduct specified by the law on the prohibition of unfair commercial practices against consumers and is not subject to such.
p) The contract between Service Provider and Customer is for a fixed period of time, in case of the purchase of a Ticket it ends with the time of the Event, or with the time the event is visited (eg. in case of Tickets for exhibitions for non-specified times), in other cases it ends when the product is received.
q) The contract does not change into a contract of indefinite period.
r) During the process of purchase Customer has no other obligations beyond payment.
s) Customer does not provide deposits or other financial security for the Service Provider.
t) Operation of digital content, technical protection measures: availability of servers providing data is annually over 99.9%. Data is stored by RAID technology on several hard drives on the servers. If either of these hard drives is damaged, the System shall remain operational with the remaining hard drives. The entire data content is regularly backed up therefore original data can be restored in case of any problem.
u) Interoperability of digital content with hardware and software: The appearing data is stored in MSSQL and MySQL database. Sensitive data is stored in encryption of adequate strength, to encode such data hardware support built into the processor is used.
v) According to Government Decree 378/2016 (XII.2.) on the legal succession of central government departments and budgetary institutions serving in the budgetary organization, as well as on the receipt of certain public tasks, the National Consumer Protection Authority was terminated on December 31, 2016 by legal succession. In second instance cases, the Pest County Government Office is acting with national competence. In 197 districts, consumer protection is the first level of authority, so consumers can send their complaints to the regional offices of districts with effect from 1 January 2017. Contact information can be found here:http://jarasinfo.gov.hu/.
w) The arbitration board will have jurisdiction to settle out of court any disputes between the consumer and the enterprise relating to the quality or safety of the product, the application of product liability rules, the quality of Service, as well as the conclusion of contract between the parties and any dispute regarding the fulfilment of such (consumer dispute). To this end the arbitration board shall attempt to reach an agreement between the parties, or if this not achievable, it shall make a decision in order to ensure easy, fast, efficient and cost-effective enforcement of consumer rights. The arbitration board shall, at the request of the consumer or the enterprise, give advice on the rights and obligations of consumer. The arbitration board is an independent body operating alongside the county (metropolitan) chambers of commerce and industry. Name of the competent arbitration board by Service Provider’s headquarters: Arbitration Board of Budapest; address: 1016 Budapest, Krisztina krt. 99. III. em. 310., postal address: 1253 Budapest, Pf.: 10.
We are reminding our customers in the European Union that if they have a cross-border consumer dispute - that is, their usual residence is not in Hungary - they can also use the online dispute resolution platform for products or services purchased over the Internet. The online dispute resolution platform can be accessed via the following link:https://webgate.ec.europa.eu/odr/main/?event=main.home.show
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